Returns or Exchanges

Thank you for choosing Prudomiq LLC! We are committed to customer satisfaction and offer a flexible refund and exchange policy. Please carefully read the following refund terms to understand the conditions, procedures, and processing time for returns and exchanges.

1. Refund Policy Overview
   We allow you to request a refund or exchange within 30 days of receiving the product. All returned products must be in good condition and have their original packaging and all accessories included. We want to ensure you are satisfied with your purchase of tents and sleeping bags!
2. Return Conditions
   The product must be unused and unwashed at the time of return request.
   All original packaging, labels, and accessories must be returned with the product.
   Return requests must be made within 30 days of receiving the product and should include valid proof of purchase, such as an order confirmation email.
3. Refund or Exchange Request Process
   Contact Customer Support: Please contact our customer support team via email or phone, informing them of your return or exchange request and providing your order number and relevant information.
   Email: joseph@prudomiq.com
   Phone: +1 817-745-7651
   Obtain Return Authorization: Our customer support team will provide you with return authorization and send you the return address and instructions.
   Packaging: Please repackage the product to be returned to ensure it is not damaged during shipping.
   Sending: Follow the instructions to send the product back to the designated return address. Please keep your mailing receipt for future reference.
   Return Address: 120 6TH ST APT 4, SEAL BEACH, CA 90740
   Pending Processing: We will process your refund or exchange request within 5-7 business days of receiving the return. The refund will be processed through the original payment method, and you will receive a confirmation email upon completion.
4. Refund Processing Time
   Once we receive your returned product and confirm that it meets the refund criteria, we will process your refund request immediately. Refund processing time is typically 3-5 business days, depending on your bank or payment service provider.
5. Additional Notes
   For personal hygiene reasons, opened sleeping bags cannot be returned unless there is a quality issue.
   Please contact us immediately upon receiving the goods in case of damage or loss during transportation so that we can handle it according to our relevant policies.

Please feel free to contact us if you have any questions or need further assistance. Thank you for your trust and support of Prudomiq LLC. We look forward to providing you with satisfactory service and products!